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  • Lack of professionalism

    We have noticed in recent months that the company responsible for the game has doing weird actions.

    People are being penalized without knowing the reason, without the right to know the details.

    Is it too much to ask for information on the reason for the ban?

    Last edited by willll; 04-04-2017, 11:39 AM.

  • #2
    Originally posted by willll View Post
    We have noticed in recent months that the company responsible for the game has doing weird actions.

    People are being penalized without knowing the reason, without the right to know the details.

    Is it too much to ask for information on the reason for the ban?
    "Did I do that?" Steve Urkel from an old TV show called Family Matters.

    That's what I hear when I read someone complaining that they don't know why they were banned. Give me a break. Granted, you may be the .01% of people that actually get busted and haven't really done anything wrong, but I seriously doubt it. This game is full of cheats and shortcuts, if you use them and get caught at least man up and take your punishment. Doesn't mean I agree with people getting banned for things like map glitching but stop already with the fake outrage about something you knew was against the rules.
    Friend Code : LWR-AWS9
    Favorite Hero : Infernius, as the Mad King once said, "Burn them all"
    Former Member of Heart of Oak (never forget your first), UnSel (Dalvian is a legend), Relentless (brief but fun).
    Current Member of Wherever the Hell I Feel Like at the Time

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    • #3
      Cecilnarron, I could not disagree with you more.

      Imagine you get an email saying you are suspended. You are given no more information about it. You ask for a reason for your suspension and you hear nothing back.

      Your account is then locked for over 24 hours, because of course they did not mean a literal 24 hours, and you lose out on your resources, arena standing, etc.

      Now, imagine that you still do not know why you were suspended and it happens again! I can tell you that I am in the 0.01% that you referenced. I assumed that my arena disconnects did me in but have nothing else to grasp onto.

      It's not fun to be called a cheat. It's worse to be punished. It's horrible to know that it can happen when you least expect it. I hope it never happens to you when you finally get that one hero you wanted because it can be gone in a flash.

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      • #4
        If that is truly what happened then I feel bad for you. I also believe there are very very few like you. I've played this game for years, I've had connection issues and I've won diamonds for my arena standing. Never have I had enough disconnects to think it would ever be a problem. If you have that many maybe you should work on that since obviously you know that they have banned people for it. Stop playing in places where your internet is sketchy or upgrade your stuff. Point is, even if your disconnects are valid you are still aware of the problem. Again, I'm not saying I agree with it but if I knew that they banned people for playing at 2 pm on Sundays then I'm pretty sure I'd find something else to do at 2 pm on Sunday. Games like this are like a casino, it's really never a safe bet and the house always wins.
        Friend Code : LWR-AWS9
        Favorite Hero : Infernius, as the Mad King once said, "Burn them all"
        Former Member of Heart of Oak (never forget your first), UnSel (Dalvian is a legend), Relentless (brief but fun).
        Current Member of Wherever the Hell I Feel Like at the Time

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        • #5
          So, your solution is to keep your head down and hope it doesn't happen to you? Should I really not play if my internet or cell service is sketchy? If so, KHG is doing something wrong because they have built an inbred distrust between players and the game.

          The really dumb thing is that I still do not know why I was suspended. I am guessing. Think about that. I've played this game for years and had never been suspended until recently. I have to postulate a reason for suspension and then cross my fingers and hope it doesn't happen again. It just sucks the fun out of it.

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          • #6
            Why did KHG accuse someone of arena violation when that person did 0 battles?

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            • #7
              5 in our guild suspended without knowing the reason. All I did is play the arena energy when I could. I never lost a battle, and never closed the app to avoid losing my battle.

              Reality is, the cheat detecting algorithm that's in place is incorrect.

              Hire professionals and fix the god damned bugs... It's frustrating enough that the game crashes and lags. Fix the bugs, so no one is able to cheat (whatever cheat means for you).

              Stef

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              • #8
                It's a damn mobile game you whiny little twits. This isn't real life. If you are stupid enough to drop more than just casual money on this game then you deserve what you get.
                Friend Code : LWR-AWS9
                Favorite Hero : Infernius, as the Mad King once said, "Burn them all"
                Former Member of Heart of Oak (never forget your first), UnSel (Dalvian is a legend), Relentless (brief but fun).
                Current Member of Wherever the Hell I Feel Like at the Time

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                • #9
                  Cecilnarron, I do not understand why you have decided to call people names when they happen to disagree with your worldview. My suggestion would be to open your mind to the possibility that people are upset because they invested time and money and then were suspended for it.

                  To close the loop on this, I received the following nearly coherent message from KHG: "I cannot give any more information that you were flagged automatically, and then reviewed by staff to confirm." So, if you are suspended, just know that KHG will not lift a finger to help you understand why, nor will they care to give a response that makes any sense.

                  However cecil, you are right on one account, I am just going to walk away from the game and stop complaining.

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                  • #10
                    Smartest thing you've done all day. I describe people by the way they are acting, if you feel that I have offended you then you are the problem. Everyone today is so sensitive to getting their poor little feelings hurt. Grow up and move on. If I described someone as a cute little bugger no one would blink an eye, say anything negative and everyones panties get in a bunch. The world is full of yen and yang, can't have positive without negative. They both exist, too many people think they don't. If I called you whiny it's because I believe you were whining. I also called you right, but you decided to skip over that part. This game is crap, it should be played that way. Quit expecting things out of a mobile game. Get the hint, they don't care. If everyone quit the game they would just move on to their next money making project. It's fun responding to some of the people on this forum but unfortunately it seems most of you just don't get it. While you may think complaining will get you somewhere, it won't. JB milked this platform for all they could and moved on, KHG is going to do the same.
                    Friend Code : LWR-AWS9
                    Favorite Hero : Infernius, as the Mad King once said, "Burn them all"
                    Former Member of Heart of Oak (never forget your first), UnSel (Dalvian is a legend), Relentless (brief but fun).
                    Current Member of Wherever the Hell I Feel Like at the Time

                    Comment


                    • #11
                      Originally posted by cecilnarron View Post
                      Smartest thing you've done all day. I describe people by the way they are acting, if you feel that I have offended you then you are the problem. Everyone today is so sensitive to getting their poor little feelings hurt. Grow up and move on. If I described someone as a cute little bugger no one would blink an eye, say anything negative and everyones panties get in a bunch. The world is full of yen and yang, can't have positive without negative. They both exist, too many people think they don't. If I called you whiny it's because I believe you were whining. I also called you right, but you decided to skip over that part. This game is crap, it should be played that way. Quit expecting things out of a mobile game. Get the hint, they don't care. If everyone quit the game they would just move on to their next money making project. It's fun responding to some of the people on this forum but unfortunately it seems most of you just don't get it. While you may think complaining will get you somewhere, it won't. JB milked this platform for all they could and moved on, KHG is going to do the same.
                      When I started reading your message I agreed with it, about people complaining and whining and it's just petty. But I disagree that you're saying that KHG doesn't care, I believe that they do care but they don't like you insulting them. So if all you do is insult people you don't belong here, so please stop being rude to KHG or just leave.
                      Do you want a challenge or do you want to win?
                      Respectfully Fallen.

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                      • #12
                        Originally posted by Expander1214 View Post

                        When I started reading your message I agreed with it, about people complaining and whining and it's just petty. But I disagree that you're saying that KHG doesn't care, I believe that they do care but they don't like you insulting them. So if all you do is insult people you don't belong here, so please stop being rude to KHG or just leave.
                        When I first started reading your message I agreed with it, then you got whiny. I don't believe KHG cares at all about my opinions, just like I don't care about your opinion. But you are entitled to your opinion just like I am. Voicing your opinion on a matter doesn't constitute an insult. I believe KHG is going to run the game they way they want to and no amount of complaining on this forum will change that. I also believe they will leave as soon as this game stops making money. Such is life. Again with the over sensitive people around here, I'm not insulting anyone, just offering my opinion about things. If you take that as insulting then maybe you should do some self reflection.
                        Friend Code : LWR-AWS9
                        Favorite Hero : Infernius, as the Mad King once said, "Burn them all"
                        Former Member of Heart of Oak (never forget your first), UnSel (Dalvian is a legend), Relentless (brief but fun).
                        Current Member of Wherever the Hell I Feel Like at the Time

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                        • #13
                          The cheat detection KHG uses is very simplified, so I doubt it could be inaccurate.
                          It detects if you're in top 20 and what guild you're in.
                          Then they accurately removed everyone from Relentless and DB.

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                          • #14
                            I don't even know of a way to cheat in arena. Nothing like map repeat for bounty I've heard of.
                            Fall asleep during a battle
                            Game crash during a battle
                            play at 2 AM when you can't sleep

                            I can't really control the first two. But I would definitely stop doing the third if they inform people that was part of the cheat detection.

                            I think many or all players stopped map repeat after they were aware it was considered unacceptable. So why can't we have more clarity with arena like we do with bounty?

                            Is the answer with KHG always "we reserve the right to do whatever we want, whenever we want?"

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                            • #15
                              Originally posted by Crashley View Post
                              The cheat detection KHG uses is very simplified, so I doubt it could be inaccurate.
                              It detects if you're in top 20 and what guild you're in.
                              Then they accurately removed everyone from Relentless and DB.
                              Sounds about right. I guarantee it's inaccurate. I've finished top 10 quite a few times, always got my rewards and have never been banned. Top guilds do get unjustly scrutinized, such are the perils of greatness I suppose.
                              Friend Code : LWR-AWS9
                              Favorite Hero : Infernius, as the Mad King once said, "Burn them all"
                              Former Member of Heart of Oak (never forget your first), UnSel (Dalvian is a legend), Relentless (brief but fun).
                              Current Member of Wherever the Hell I Feel Like at the Time

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