After the client update to accomodate ios12, there is now a resolution issue with iPad Pro. I can't say if it is all models of iPad Pro but those who experience green bars top and bottom and limited access to some of the functions need a new client update to fix this. There is also still an issue with iPhone X and higher.
The problem has been reported. I have no time line.

If you have issues with your game and need to contact Support, this is how:

1) In-game: arrow over to the left, the gear icon, 'Contact Us'
2) Website: honorboundgame.com/support
3) Email: support@honorboundgame.com

Please make sure to include your exact game name in your ticket for faster process.
When you receive an automated reply with a ticket number, your ticket has been registered. 
The automated reply has guidelines for how you can help speed up the process if your issue has to do waith a failed purchase. 

If you have problems logging in, be aware that both login and password is case-sensitive.

The game being slow isn't always related to the game servers. Here is a list of links for you if you want to check if there is a general issue with connection to the internet in your area:

Asia - http://www.internettrafficreport.com/asia.htm
Australia - http://www.internettrafficreport.com/australia.htm
Europe - http://www.internettrafficreport.com/europe.htm
North America - http://www.internettrafficreport.com/namerica.htm

Hi All,

We sometimes receive tickets related to a sudden drop in players' diamond balance when they reload the game. 

In most cases, this occurs in the following manner:
1. Player watches a video ad to collect diamonds
2. Player attempts to click the "Claim" button several times while the dialog is open to collect the reward multiple times
3. The diamond balance is shown to increase for each click
4. BUT THE DIAMONDS ARE NOT ACTUALLY AWARDED 
5. When the player logs out and logs back in, the correct diamond balance is shown (leading the player to conclude the diamonds vanished)

We're sorry, but we won't be able to replace diamonds that vanished in the manner, as this elevated balance is the result of a display bug.