10-14-2019, 06:28 PM
"It's possible to get money back from Google. Contact Google play Support and they will help you."
I would be very careful about that until you have heard from Support personally. If they give you your missing items (as in this case) while you also claim your money back, your account could be banned.
While I agree that 3 days can be a long time to wait, it is better than the 3 weeks it used to be and this case here was not during event. Support is not manned 24/7. If you do have a failed event purchase that you feel you don't get help with fast enough, contacting me here on the forum or on LNE (Nuller) can help speed things up. So can making sure you have all the information with the ticket such as a copy of your receipt (which should not be Pending) and the exact name of your account in the game.
I would be very careful about that until you have heard from Support personally. If they give you your missing items (as in this case) while you also claim your money back, your account could be banned.
While I agree that 3 days can be a long time to wait, it is better than the 3 weeks it used to be and this case here was not during event. Support is not manned 24/7. If you do have a failed event purchase that you feel you don't get help with fast enough, contacting me here on the forum or on LNE (Nuller) can help speed things up. So can making sure you have all the information with the ticket such as a copy of your receipt (which should not be Pending) and the exact name of your account in the game.