05-18-2026, 03:02 PM
(05-16-2026, 10:51 AM)Karin Wrote: Support should reply within 24 hours. Make sure you received an auto reply with a ticket number. If you didn't, Support didn't get your ticket and you can try one of the other ways to contact them, https://forum.honorboundgame.com/thread-4.html
If you missed a week's bonus, they will add you to a list so you can claim it at the end of the season if you need it.
Thank you for the response. I actually didn’t receive any ticket number or auto-reply email at all after submitting my support request. I also tried contacting support through the website, but I still haven’t received anything back. Does that mean my ticket may not have gone through properly? Should I try submitting it again through another method? Thank you.